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HELP – FAQ – FREQUENTLY ASKED QUESTIONS

1. 14 day right of return

Please note that you can return items to us within 14 days. However, we can only take back unused items.

Please ensure that you pack the product appropriately, do not remove attached labels and do not stain the item.

2. How do I get my money back?

As soon as we have received the return and checked it, we will refund the amount. The reimbursement varies depending on the payment method and will be made within 14 days of receipt of the return.

Prepayment: A credit to your bank account from which the transfer was made.

Credit Card: A credit to your credit card account. You can see the booking on your next credit card statement.

Purchase on Invoice: A reduction in your invoice by the value of the returned item. You then only pay for the goods that you have kept (and any shipping costs incurred). If the transfer has already been made, the amount will be credited to your bank account.

If the goods are returned by express delivery, the amount due will not be refunded.

3. New delivery

If you would like a new delivery, e.g. in a different size or color, please order a new one in our online shop. This way, you can immediately see whether the desired article is still available. If there are only small stocks left, you can secure your copy right away.

4. Complaints

If an article is damaged or defective, you can complain to us.

For this we need your help:

  1. Please send us a brief description of how the defect/damage arose.
  2. To document the defect, add 4-5 significant pictures to your description. The defect must be clearly visible on at least one picture. In addition, the entire article must be photographed once from the front and once from the back.
  3. Please send the photos by email to office@juniorgolfshop.eu. Please ensure that your email, including photos, does not exceed 25 MB in size. You are welcome to send us your photos in ZIP, RAR or JPEG format in an email.
  4. After receiving the photos, your request will be checked as soon as possible. You will receive feedback from us within a few days about how to proceed.

 

5. Payment with Credit Card

With us you can also pay conveniently and securely by credit card. We accept Master Card, Visa, American Express and Diners Club. Please note that we only accept these up to an invoice amount of € 800. Your credit card will only be charged when your shipment leaves our company. When you return goods, the amount will be credited back to your credit card account. Your credit card details are encrypted using the SSL process. Thanks to this high security standard, shopping at juniorgolfshop.eu by credit card is safe.

Verified by VISA and MasterCard Secure Code enable particularly secure processing of credit card transactions on the Internet using special encryption methods.

6. Payment by Invoice

If you choose the invoice payment method, you can pay for your order within 14 days of receiving the goods. However, we can only offer you this payment method up to a shopping cart value of up to €500 and with the same delivery and billing address. It is not possible to order gift vouchers on account.

We check the payment modalities for each order. Please understand that not all payment methods are always available to you.

Bank details for SEPA transfer:
Payee: Rentenberger Kg
IBAN: AT53 2011 1281 3765 2704

BIC: GIBAATWWXXX

When making the transfer, please make sure to include your order number (NOT the invoice number) in the intended use and always transfer different orders separately. This is the only way we can correctly assign your payment. In the case of a return, we will immediately refund the purchase amount.

7. Shipping

We do not charge any shipping costs in Austria and Germany on our items from €70 order value. Between €30 and €70 we charge €5.95 and between €0 and €30 we charge €8.95.

 

8. Shipping time

The mail route usually takes three to five working days. You will receive an email when your goods leave our company. This also contains the tracking number, which you can use to track the shipment online 24 hours after it has been dispatched.

 

9. Logistics partner

The dispatch takes place with the Hermes Logistik Gruppe, the delivery is taken over by Österreichische Post AG, as well as the DPD parcel service. The parcel service offers you a shipment tracking system on its homepage. With the handover to the parcel service, you will receive your parcel number from us by email. This way you can find out about the current status of the delivery from 24 hours after dispatch.

 

10. Parcel Tracking

With the handover to the parcel service, you will receive your tracking number from us by email. This means that you can always find out about the current delivery status on the parcel service's homepage and see where your parcel is at the moment.

If the parcel has still not arrived with you one week after the dispatch confirmation and has not been handed over to the neighbors, please contact office@juniorgolfshop.eu. We will check the whereabouts of the package for you and, if necessary, place an investigation.

11. Partial delivery

So that we can deliver the goods to you as quickly as possible, it can happen that we send you your order in several packages. After your purchase, you will receive an order confirmation by email as usual. As soon as the packages leave the warehouse, you will receive a separate e-mail for each package with a tracking number.

Our ordering system automatically determines whether your purchase is made as a partial delivery. We have chosen this shipping option in order to be able to offer you an even better service and to avoid delays in shipping.

If you would like to return one or more items, you can simply send the goods back to us in one package. Please ensure that all return slips for the partial deliveries are enclosed with the package.

 

12. Login process

In order to be able to use the full scope of juniorgolfshop.eu, you have to log in. Simply enter your email address and password on the login page. If you have forgotten your password, you will find the "Forgot your password?" function in the login area. You can request a new password there. Please note that the delivery can take up to 10 minutes, depending on the email provider.

If you are not yet a juniorgolfshop.eu customer, you can do so on the start page of our homepage. If you have problems logging in, please contact office@juniorgolfshop.eu. We will take care of your problem as soon as possible.

 

13. Delete user Account

To delete or block your user account, use the link on our homepage or contact office@juniorgolfshop.eu.


14. Newsletter

We will inform you regularly by e-mail about top offers and current golf and fashion trends. Find out everything about new brands, models, product categories and much more.


15. Advantages of the newsletter

In our newsletter we inform you regularly by e-mail about all the latest developments in golf, trends and fashion, so you can find out everything about new brands, models and product categories. Be the first to read about discount promotions and secure current offers and reduced models before anyone else discovers them! We also offer the advantage of ordering the latest trends at top prices with exclusive vouchers for newsletter subscribers.

Your benefits at a glance:

- Exclusive offers
- Discount promotions
- Coupons
- New products
- Information about our services

 

16. Registration for the Newsletter

At juniorgolfshop.eu you can enter your e-mail address at the end of the page and register for the newsletter. You will then receive a confirmation email with the link for final registration.

 

17. Unsubscribing from the Newsletter

You can unsubscribe either via the link in the newsletter or directly by mail to office@juniorgolfshop.eu.

US Kids Top 50 Junior Coach worldwide

Martin Rentenberger was chosen for a Top 50 Junior Coach worldwide in 2017 & 2018, along with two other Europeans.

US Kids Golf Top 50 Master Junior Teacher

Martin Rentenberger was chosen for the U.S. Kids Golf TOP 50 Master Teachers 2019 in January 2020 in Orlando, as the first European.

US Kids Golf Top 50 Master Junior Teacher

Martin Rentenberger was chosen for the U.S. Kids Golf TOP 50 Master Teachers 2019 in January 2020 in Orlando, as the first European.